Courtney Douglas

Built and led Hackworks’ multidisciplinary delivery organization across engineering, program delivery, customer success, design, and facilitation—owning hiring, development, performance management, and external partner leadership while partnering with the CEO, Marketing, and Finance on strategy and priorities.

• Directed approximately 75-100 client programs, typically 3-5 concurrently and as many as 10 at peak, owning portfolio planning, roadmaps, resourcing, risk reviews, stakeholder reporting, and delivery decisions.
• Owned product budgets and allocated employee and contractor capacity to improve efficiency and profitability; set product vision and priorities for platform and AI-enabled learning offerings.
• Designed and scaled the configurable Hackworks Innovation Challenge Platform, increasing adoption by 30% and supporting more than $700K in platform-related revenue, including $250K+ in white-label sales and $450K+ in service contracts.
• Designed and operationalized the Proposal Generator, supporting 30+ proposals with faster turnaround and better outcome analysis; also introduced human-reviewed GPT workflows for judging and mentorship.
• Led practical AI enablement across teams and client programs, establishing guardrails for privacy, accuracy, human review, and responsible use while turning the Hackworks playbook into reusable prompts, decision trees, and knowledge workflows.

• Led program operations and client delivery across a high-volume portfolio, aligning staffing, budgets, quality, client communication, and delivery expectations.
• Built the Hackworks operating playbook, standardizing program knowledge, templates, delivery standards, and decision paths into a reusable operating model that helped improve delivery speed by 25%.
• Maintained a 95% client-return rate through strong client relationships, clear delivery expectations, and continuous-improvement loops.

• Designed and delivered hackathons, design sprints, and strategy workshops for corporate clients, educational institutions, and community partners.
• Combined qualitative and quantitative evaluation with stakeholder feedback to turn program results into recommendations and improve future engagements.

• Managed multi-stakeholder innovation programs with corporate clients, educational institutions, and cross-functional teams, coordinating goals, timelines, resources, and deliverables.
• Improved program workflows and operating practices to strengthen delivery quality, repeatability, and the handoff from early problem framing to implementation.

• Coordinated production across engineering, art, QA, and outsourced teams, maintaining project plans, schedules, sprints, milestones, requirements, and game design documentation.
• Managed scope, budgets, tools, licences, and delivery decisions across multiple mobile products and updates.

• Built and refined QA processes, led and mentored the testing team, and coordinated testing, submissions, and marketplace review across a portfolio of iOS and Android titles.
• Used structured playtesting and user feedback to identify defects and usability issues, representing the player perspective throughout development and release.

• Started in manual testing and contributed process improvements through research, documentation, and better organization of QA work.